Adult signature is always required. A commercial delivery address is preferred. Packages are returned after 3 failed delivery attempts.
Enroll in UPS My Choice® to manage your UPS deliveries
For delivery during Summer heat outside CA upgrade to UPS Next Day Air
LOCAL PICK UP is available 7 days a week 11 am - 5pm
Select this option at check out. Note your preferred day and time in your cart.
SUBSIDIZED LOW COST FLAT RATE GROUND SHIPPING RATES
Notice is sent when order is packed. When picked up delivery date and tracking information is emailed from UPS Quantum View or GLS-US.
PARCEL CARRIERS GLS-US in California and the west. UPS to other states.
TRANSIT TIME (Number of weekdays after the carrier picks up. Shipments cannot be made on weekends)
- CA- 1 day Next Day by GLS (Sat delivery to most locations)
- CA- 2 day to non-local zones for UPS
- OR, WA, NV, AZ- 2 days by GLS
- Mid West 4-5 days by UPS
- East Coast 7 days by UPS
UPS Help and Support Center click here
I recommend that you enroll in UPS My Choice, a service that provides text and/or email updates on delivery status, and gives options to reroute packages.
GLS-US Contact Center click here
- Paper pulp padding insert in a cardboard carton- When temperatures are moderate.
- Cardboard wine case- For case orders when cool within CA
- Styrofoam insulating/padding insert in a cardboard carton-When appropriate because of temperature.
- Ice packs inside a styrofoam insulating/padding insert in a cardboard carton when appropriate during hot weather.
Failed Delivery Policy is CANCEL AND REFUND When a package is returned after 3 attempts there are original shipping charges for outbound shipping and the added charges for return shipping. The customer will receive a refund less the outbound and return shipping charges.